Last updated: 6 November 2026
Leafcutter Group Limited (company number 08633916), trading as Fire3DDesign (“Fire3D”, “we”, “us”), provides the Fire3DDesign website and software service. Our address is Allia Future Business Centre, London Road, Peterborough, England, PE2 8AN. Contact us at admin@fire3ddesign.com.
This policy explains how we use personal data when you visit our website, create or use an account, contact us, buy a subscription or AI credits, or use AI features. Where you use the Service for your business, this notice applies to personal data for which we decide the purposes and means of processing. For project and client data you upload, your business will usually be the controller and Fire3D will process it on your behalf as a processor under the applicable data-processing terms.
Depending on how you use Fire3D, we may process:
We do not ask you to upload special-category personal data. Please avoid including it unless it is necessary and you have an appropriate legal basis and authority.
We use personal data for the purposes below. The lawful basis depends on the data and context:
| Purpose | Typical lawful basis |
|---|---|
| Create and administer accounts; authenticate users; provide subscriptions, AI-credit balances, top-ups and requested features. | Performance of our contract with the business customer; legitimate interests in administering team accounts. |
| Process payments, subscriptions, refunds, failed payments, chargebacks and records of financial transactions. | Performance of our contract; legal obligations for accounting, tax and fraud prevention; legitimate interests in protecting our business and users. |
| Provide AI-assisted design features, including processing submitted plans and project information and returning analyses or suggestions. | Performance of our contract with the business customer. Where a plan contains personal data about other people, the business customer is responsible for its controller obligations and Fire3D processes it under the applicable data-processing terms. |
| Secure, troubleshoot, maintain and improve the Service; prevent misuse; keep audit records. | Legitimate interests in operating a secure and reliable business service, balanced against people’s rights; legal obligations where applicable. |
| Respond to support requests and communicate service or billing notices. | Performance of our contract and legitimate interests in customer support. |
| Send optional product updates or marketing. | Consent where required by law; otherwise our legitimate interests where permitted. You can opt out at any time. |
| Meet legal, regulatory, tax and law-enforcement obligations; establish or defend legal claims. | Legal obligation and legitimate interests in protecting or enforcing our rights. |
We do not use AI outputs to make decisions about individuals that have legal or similarly significant effects. AI features analyse drawings and project information to assist the user; a competent person must review and decide whether to rely on the results.
When you ask an AI feature to analyse a floor plan, suggest device positions or provide other design assistance, the relevant file, selected settings and instructions are processed by Fire3D systems and the AI or cloud providers used to operate that feature. The processing is used to return the requested analysis, suggestions or other output and to maintain the Service, security and support records.
AI results can be incomplete or incorrect. They are suggestions for a competent designer to review, not a decision about a person or a substitute for professional design checks. See the Terms of Service for the Customer’s review and safety responsibilities.
We do not use Customer project files to train a general-purpose model unless we first explain that use and have an appropriate lawful basis and contractual authority. Provider names, processing locations, retention and model-training settings are listed or described in our current subprocessor information and data-processing terms.
We share personal data only as needed for the purposes in this policy, including with:
When analytics, advertising, conversion or affiliate tracking tools are used, the relevant providers may receive information such as IP address, browser or device information, cookie or advertising identifiers, pages visited, interactions or events, referral and campaign information, and conversion events. The information received depends on the tool and its settings. These providers may process information under their own privacy notices and may act as separate controllers for some of their processing.
We require service providers to protect personal data and only process it for agreed purposes where they act on our behalf. Where we process project personal data on the Customer’s behalf, our data-processing terms govern the relationship and the relevant subprocessors.
Some service providers may process data outside the United Kingdom. Where personal data is transferred internationally, we use a lawful transfer mechanism where required, such as UK adequacy regulations or the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses, together with any supplementary measures required by law. Contact us for details of the safeguards relevant to a particular provider.
We keep personal data only for as long as reasonably needed for the purposes described above, including to provide the Service, maintain the account and audit trail, resolve disputes, meet legal and accounting obligations, and establish or defend legal claims. Retention periods vary by data type and are determined by the purpose, the Customer’s instructions, applicable data-processing terms and legal requirements.
When a business Customer deletes project data or ends its account, we delete or return project data according to the applicable data-processing terms and backup cycle, unless we must retain it by law or for a legitimate legal claim. Payment and invoice records may be retained for the period required by tax and accounting law. Security logs and support records are retained for a period proportionate to their purpose.
Depending on the circumstances and the lawful basis, you may have the right to request access to, correction or deletion of your personal data, restriction of processing, data portability, or to object to processing. Where we rely on consent, you can withdraw it at any time; withdrawal does not affect processing already carried out. You can opt out of direct marketing at any time using the unsubscribe link or by contacting us.
If we process data on behalf of your employer or another business Customer, please direct requests about that project data to that business first. We will assist the Customer as required by our data-processing terms and law.
To exercise a right or ask a question, email admin@fire3ddesign.com. We may need to verify your identity and clarify your request. The rights available depend on the applicable law and the specific processing.
You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113. We would appreciate the chance to address your concern first.
We use strictly necessary cookies and similar technologies to operate the website, keep accounts secure and remember essential preferences. Where enabled, we may also use analytics and session-analysis tools such as Microsoft Clarity and Smartlook, advertising and conversion tools such as Meta Pixel, LinkedIn and Google conversion tracking, and Rewardful affiliate tracking.
We use non-essential cookies and similar technologies only where required consent has been obtained. The cookie banner or settings panel explains the tools and purposes currently active and lets you change your choices. Cookie and tracking technologies may change as the site changes; consult the live settings for the current list and available choices.
We use technical and organisational safeguards appropriate to the nature of the information, including access controls and security monitoring. No internet transmission or storage system can be guaranteed completely secure. Customers must protect login credentials, restrict team access and avoid uploading information they are not authorised to process.
We may update this policy to reflect changes in law, our Service or data processing. We will publish the current version and bring material changes to Customers’ attention before starting any new processing where required.
Data controller: Leafcutter Group Limited, company number 08633916
Address: Allia Future Business Centre, London Road, Peterborough, England, PE2 8AN
Email: admin@fire3ddesign.com
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